Kew, Victoria: Institute of Early Childhood Development. Communication and conflict resolution skills. " Nondirective counseling interventions with schizophrenics". Paul, Minnesota: West Publishing Company. " In conversation: transforming experience into learning". The reflective listener recaps the message using his own words. It means hearing and understanding the words and body language of the person who is talking to you. This is different than paraphrasing, where words and phrases are moved around and replaced to mirror what the speaker said. Reflective listening means focusing completely on the true message being spoken. Summarizing what the speaker said, using the listener’s own words. It is a vital skill for people who are seeking to. The mood will be apparent not just in the words used but in the tone of voice, in the posture and other nonverbal cues given by the speaker.The listener will look for congruence between words and mood. Reflective listeningdemonstrating that you have heard your conversational partneris key to effective communication. Reflective listening is the skill of feeding back to the speaker that we have heard what they have said. This calls for the listener to quiet his mind and fully focus on the mood of the speaker. Mirroring the mood of the speaker, reflecting the emotional state with words and nonverbal communication. Before and after training, the students participated in role-played. The listener encourages the person to speak freely, by being non judgmental and empathetic. Psychology students received a 14-, 28-, or 42-hour training course in reflective listening. This doesn’t mean agreeing with the speaker, just viewing things from his/her perspective. Genuinely empathizing with the speaker’s point of view.
#Reflective listening full#
Actively engaging in the conversation, by reducing or eliminating distractions of any kind to allow for paying full attention to the conversation at hand. ĭalmar Fisher, an Associate Professor at Boston college, developed a model for Reflective Listening that includes the following elements: It arose from Carl Rogers' school of client-centered therapy in counselling theory. Reflective listening is a more specific strategy than the more general methods of active listening. It attempts to "reconstruct what the client is thinking and feeling and to relay this understanding back to the client". Reflective listening is a communication strategy involving two key steps: seeking to understand a speaker's idea, then offering the idea back to the speaker, to confirm the idea has been understood correctly.
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